Tailor Flow Transparent Refund Standards
At Tailor Flow (operated by Winkplan Technologies), customer satisfaction is our paramount priority. We provide a risk-free commercial trial and a transparent, unequivocal refund policy for all subscription purchases.
30-Day 100% Money-Back Guarantee
If you are not completely satisfied with Tailor Flow within the first 30 days of your initial subscription purchase, simply notify us in writing and we will promptly refund 100% of your subscription payment—no questions asked.
1. Initial Subscription Cooling-Off Period
Every new paying subscriber enjoys an unconditional 30-day cooling-off evaluation period starting from the date of initial payment. If during this 30-day window you determine that the software does not suit your operational workflow, you are entitled to a full refund of the subscription fee paid.
2. Subscription Cancellation Terms
- Self-Service Cancellation: You may cancel your subscription at any time with zero penalty
through your Vendor Settings → Subscription panel or by emailing
info@tailor-flow.com. - No Automatic Penalty: Upon cancellation, no further automated recurring billing will occur. Your workshop access will remain fully functional until the end of your currently paid billing period.
- Renewal Charges: If your subscription auto-renewed and you intended to cancel, you may request a refund within 48 hours of the renewal charge, provided no significant new operational order volume was processed under that renewal cycle.
3. Ineligible & Non-Refundable Items
Refunds are not granted in the following limited circumstances:
- Third-party carrier consumable costs (such as SMS and WhatsApp messaging credit bundles that have already been dispatched through telecom gateways).
- Dedicated custom software engineering or bespoke integrations where professional labor has already been executed and signed off.
- Refund requests made after the expiration of the 30-day guarantee period.
4. Refund Disbursement Method & Timelines
- Disbursement Method: All approved refunds are credited back exclusively to the original payment method utilized during checkout (Credit/Debit Card, Direct Bank Transfer, or Mobile Wallet). We do not disburse refunds to third-party accounts for anti-money-laundering (AML) compliance.
- Processing Turnaround: Tailor Flow initiates refunds within 24 to 48 business hours of approval. Depending on your issuing bank or payment gateway settlement schedule, the funds will reflect on your statement within 5 to 7 business days.
5. Step-by-Step Refund Request Process
To initiate a refund request:
- Email info@tailor-flow.com or send a WhatsApp message to +92-345-609-0901.
- Provide your registered shop name, registered mobile number, and the transaction invoice reference.
- Our accounts team will verify the transaction, process the reversal, and transmit an official refund confirmation notice.